Shipping policy

At Ephitel, we aim to process and dispatch orders as efficiently as possible.

Order Processing

Orders are processed after payment has been successfully received. Processing may vary depending on order volume, product availability, holidays, and other circumstances.

Shipping & Delivery

Delivery times can vary depending on the shipping destination, carrier, product availability, and other factors.

Any available delivery information will be communicated during the ordering process or provided through the applicable shipping information.

Please note that delivery estimates are not guaranteed and unexpected delays may occur.

Order Tracking

When tracking is available, tracking information will be provided after your order has been dispatched.

Please allow some time for tracking information to become active after receiving your shipping notification.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information during checkout.

If you notice an error in your shipping details after placing an order, contact us as soon as possible at ephitel@outlook.it.

Delayed or Missing Orders

If your order has not arrived within the expected delivery timeframe, please contact us with your order number so we can assist you.

Damaged Packages

If your package arrives damaged, please contact us as soon as possible and provide details of the issue. Photos may be requested to help us assess the situation.

For information about returns and refunds, please refer to our Return & Refund Policy.